Reclamaciones
Última actualización: 4 de noviembre de 2026
We want to fix problems quickly. This page describes how to make a complaint and what happens next.
Este documento se muestra en inglés. Si una traducción difiere, prevalece la versión en inglés.
1Contact support first
Most issues are solved in the 24/7 support chat or by email at support@1xwincasino.com. Describe the issue clearly.
2What to include
Your user ID, the date and time, the bet, game or payment ID, the amount, what went wrong and screenshots if you have them.
3What we do
We confirm that we received your complaint, check our records and may ask you for more information or verification. We aim to answer as soon as possible and will tell you if a case needs more time.
4Escalation
If you disagree with the answer, ask for a review by a senior member of the team and explain why. We will review the case again and reply in writing.
5Records
Our records of bets, plays, payments and chats are the authoritative record when reviewing a complaint.
6External resolution
If we cannot resolve the matter, you may contact the dispute-resolution body or regulator that applies to the operating company, as shown in the company details on the website, and your consumer authority.
7Fair use
Please be truthful and respectful. Abusive or fraudulent complaints may lead to account restrictions.